Senior Support Analyst

The Role

Start Date



£22,000 - £28,000 DOE


Centenary Quay, Southampton

Who we are

Premier Systems believes that anyone should be able to brew beer or distil spirits without having to think about dull things like tax and duty. We are on a mission to bring this freedom to the world as we make that idle statement of “we should open a brewery” a reality for many.


We are currently the UK's largest supplier of Brewery Management software, supporting over 300 breweries run their daily operations. We are passionate about solving problems through technology and making tangible improvements to our customers lives.

Who we're looking for

We are looking for someone to join our dynamic team delivering first-class customer support as we expand our business globally.


What will you be doing?

The successful candidate will be an integral part of our support team, helping our customers use our industry-leading software. Working in a small team they will have the opportunity to influence the direction of our software and our business. Some of your daily activities will include:


  • Providing first-line support and training to our customers both in the UK and abroad.

  • Regularly reviewing and implementing changes to procedures across the support team.

  • Help troubleshoot all supported applications


Please note. You will not be expected to know any of these technologies from day one, however, we will expect you to be keen to learn!

Some of the perks...

  • Competitive Salary

  • 26 days holiday (inc. Bank Holidays)

  • Free Gym Membership

  • Working within a young, dynamic team

  • Opportunity to get insight into all aspects of the business

  • Varied and active social calendar

  • Opportunity to make a real difference in a growing business

The Application Process

Stage 1- Submit your CV

Please send your CV and anything else relevant to your application to

Stage 2- Telephone Interview

After reviewing CVs we will hold telephone interviews, this is a chance for us to tell you a little bit more about our goals and get to know you better.

Stage 3- Interviews

The final stage in the process is to meet you in person for a face to face interview, these will either be online or at our offices.  


If you have any questions please do not hesitate to contact us! Good luck with your application